Marsha garnered the first 12 years of her clinical experience in a Federally Qualified Health Center where she guided the behavioral health program from co-location to full integration to better care for patients with chronic disease including mental illness and substance use disorders.
Due to her interest in complex care, Marsha joined the innovation team to launch the Urban Health Institute at Cooper University Health in Camden, NJ. The institute offered primary care, specialty care and sub-specialty care for a segmented Medicaid and Medicare population. Marsha designed and implemented a variety of projects to better engage and care for patients with frequent utilization of acute care including a care management program, complex case conferencing with community partners, a hospital discharge follow-up clinic, and a health coaching program with community-based services over the course of three years.
Prior to joining HMA, Marsha served as chief learning officer at the Camden Coalition of Healthcare Providers, leading technical assistance and educational programs aimed at the development of complex care eco-systems in communities across the country for patients with high utilization of acute services. She developed a coaching model to help supervisors build the resiliency of the complex care workforce as part of a national, interprofessional complex care training program for students of the health professions. She also led a community-wide health coach program placing coaches in primary care settings as part of an ACO demonstration project initiative to improve care transitions for patients with complex health and social needs.
Marsha is currently directing a project with the State of Delaware Division of Substance Abuse and Mental Health to develop a robust system of care for individuals with Opioid Use Disorder (OUD)/SUD through a set of transformative initiatives. The project includes the execution of a learning collaborative focused on process improvement for healthcare organizations across the continuum as well as technical assistance to the division in the areas of population health, quality improvement, value-based payment and stakeholder engagement.
"Between stimulus and response there is a space. In that space is our power to choose our response. In our response lies our growth and our freedom." - Victor Frankl