Heidi Arthur has more than 20 years of experience in delivery system redesign to promote health equity and build access to community-based health and human services for those receiving publicly financed care. Her projects have expanded access to integrated care, enhanced clinical models to maximize new financing options, and supported community-based organizations (CBOs) addressing the social determinants of health to engage in the healthcare system. During the past several years, Ms. Arthur assisted two regional collectives of CBOs within New York City (78 organizations) and the Hudson Valley of New York (32 organizations) to convene and build their collective capacity to engage in healthcare contracts within accountable care delivery. For the past year, she led HMA’s team for the Prevention Services Initiative (PSI) with the Connecticut Department of Public Health. The PSI established contracted partnerships between CBOs and healthcare organizations to implement asthma and diabetes projects, which include community health workers addressing the social determinants of health. Ms. Arthur presently works in partnership with the co-developer of the Pathways HUB model for CBO engagement in healthcare delivery to design and implement a regional HUB able to support the seven counties north of New York City.
Ms. Arthur helped numerous behavioral health providers prepare for managed care, value-based payment, health homes, and new Medicaid funded services. Ms. Arthur’s numerous service planning and grant writing projects have expanded and enhanced supporting housing, re-entry services, care access for those in the criminal justice system, child welfare and foster care programming, trauma treatment, services for veterans, and health homes for those with serious mental illness.
Prior to joining HMA, she was the vice president of a behavioral health consulting firm for 10 years. Ms. Arthur previously held multiple positions for the New York City Department of Health, the New York State Office of Mental Health, and various community-based human service providers in New York City and Virginia. She is a licensed social worker, a frequent conference presenter, and the co-editor and author of the book Service Delivery for Vulnerable Populations: New Directions in Behavioral Health.
Ms. Arthur earned her master’s degree in social work from the Columbia University School of Social Work, where she has also served as a field instructor for its Advanced Generalist Practice and Programming and Social Enterprise Administration tracks since 2009. She also taught a course for second year master’s of social work students called Managing Healthcare Delivery Systems, as an adjunct faculty instructor, since 2015.