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Amanda Ternan uses her expertise in health information technology, system design, and emerging software to improve health outcomes among high-risk populations and to optimize client resources and revenue. As the liaison between information technology (IT) teams, supporting business units, stakeholders, and leadership, she effectively translates data requests into system solutions. She has hands-on experience in all phases of the system development life cycle.

A skilled project manager, Ms. Ternan has participated in the successful implementation of innovative clinical programs integrating primary care in behavioral health settings. She has valuable experience working alongside partner service providers and operational and clinical work teams on coding, billing, credentialing, documentation, and process flow tasks essential to combining systems and agencies. Ms. Ternan streamlines data collection to eliminate inefficiencies and drive performance improvement. She has subject matter expertise in community and behavioral health, co-occurring mental health and substance abuse, jail diversion, and 1115 Delivery System Reform Incentive Payment waiver projects.

Prior to HMA, Ms. Ternan worked as a consultant for the Center for Health Care Services, a community mental health center in San Antonio, Texas, serving more than 30,000 individuals annually. She led the implementation of new technology, advancing integrated patient health record and multi-sector data sharing. She directed system implementations and start-up processes for new projects to include procedures, multi-disciplinary dependencies, and outcome reporting. She monitored organization-wide quality improvement initiatives through dashboards designed to achieve established quality service and performance goals at the program and organization levels. As a project manager, she coordinated all project deliverables for three Texas Medicaid 1115 Delivery System Reform Incentive Payment waivers with a cumulative valuation of more than $44 million and streamlined the health information exchange (HIE) patient consent process.

Ms. Ternan has developed timeline, project, and evaluation plans, budgets, metrics, and logic models for complex federal and foundation grants. She supervised the implementation of a Robert Wood Johnson Foundation Data Across Sectors for Health grant. The project introduced new technology solutions to provide real-time patient information in the HIE and divert from unnecessary inpatient hospitalizations. She also collaborated with data evaluators and fulfilled short- and long-term reporting goals for a Johnson & Johnson grant to improve integration of care among adults with substance abuse and mental health disorders. Additionally, she assisted with system implementations of products such as DartNet Patient Registry, Healthcare Access San Antonio HIE products, and iCentrix Clinical Decision Support System to improve data evaluation and metric reporting.

Prior to joining the Center for Health Care Services, Ms. Ternan worked for a private foundation in San Antonio assisting with grant proposals, managing grant awards and contracts, working with local foundations and nonprofit agencies, and maintaining the grants database and website. She began her career as an IT consultant with Ernst & Young IT Consulting and SBC IT Services where she managed project plans, new system implementations, capacity planning, integrated testing, and business requirements. With SBC IT Services for seven years, she served as both director of project management and manager of quality assurance.

Ms. Ternan earned her bachelor’s degree in management information systems from Texas A&M University. She currently serves on the Data Analytics Committee for Healthcare Access San Antonio, a regional HIE. She is certified as a project management professional by the Project Management Institute.

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